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Case Manager Supervisor



Case Manager Supervisor Pay & Benefits:
  •  Full-time, exempt, salaried

  •  Pay: $52,000 (depending on experience)

  •  Health, dental, vision, and disability/life insurance.

  •  401(k) Savings Plan

  •  On-Demand Human Resources Assistance

  •  Flexible Health Spending Account of $75 every 2 weeks

  •  Annual bonuses

  •  Paid Time off & generous holiday (Total of 29 days annually)

  •  Friday office closure



Women of the Word’s mission is to empower women from all nations to achieve independence, economic success, and a voice in the community. We do this through three distinct programs: Customized Service and Advocacy, Economic Empowerment, and Community Development.
The Customized Service and Advocacy program encompasses one-on-one case management with clients to connect them to a wide variety of social service resources in the community. Our case managers help clients with issues such as health care, childcare, housing, utility assistance, language, and vocational training, family wellness training, emergency financial
assistance, transportation and interpreter/translation assistance. Always, a case manager’s goal is to build client self-reliance by helping them access and utilize services in culturally and linguistically appropriate ways.

WoW’s Case Manager Supervisor will use their previous supervisory and case management experience to provide culturally responsive crisis-intervention, advocacy, and supportive counseling services to clients and supervise the case management team. They support day-to-day operations, track performance of assigned staff, keep accurate reports, and build
community partnerships. The Case Manager Supervisor works closely with the Associate Director, Office Manager, and program coordinators to provide services to clients and increase the reach of WoW’s programs. The Case Manager Supervisor will also provide customized case management directly to WoW clients and support other case managers with particularly difficult or complex cases.

This position must be filled by a dedicated individual who is social justice oriented, a team player, and committed to working alongside other dedicated staff to empower forcibly displaced women in Utah.


  •  Five years experience in case management; three years supervisory experience required

  •  Bachelor’s degree in social work, psychology, criminal justice, international studies, or related field required; Master’s degree preferred

  •  Must be able to pass a criminal background check

  •  Excellent communication and interpersonal skills

  •  Consistently reliable and well-prepared

  •  Self-starter with excellent problem-solving skills combined with the ability to prioritize duties and manage time effectively.

  •  Flexibility and humility to do what’s required to help WoW deliver its mission

  •  Mission driven: a desire to be part of a service to be part of a service to something bigger than yourself

  •  Strong general office computer and administrative skills, including proficiency in Microsoft Office and Google Suite required

  •  Experience with Dropbox file system preferred

  •  Previous experience with database manipulation and entry preferred, especially

  •  Salesforce CRM

  •  Knowledge of social service delivery systems and local resources

  •  Demonstrated success working effectively in a multi-cultural environment, working with immigrant populations, or ESL speakers

  •  The ideal candidate is fluent in Spanish, French, Arabic, or one of our forcibly displaced clients’ languages.

  •  Long term commitment preferred (3 year minimum)


Supervisory (50%)
Oversee the Customized Service and Advocacy Program:

  •  Ensure that case management staff is trained and managed to provide trauma-informed case management services to refugees, asylees, and other displaced persons.

  •  Develop strong rapport with staff and directors to ensure team work and commitment is prioritized.

  •  Manage the schedule of the case management team, ensuring it is equitable, utilizes individual skills or language aptitude, and improves client outcomes.

  •  Assist with recruiting, interviewing and hiring case managers.

  •  Support, advocate for, and build support among staff for leadership decisions and WoW policies and practices.

  •  Evaluate performance of case managers, utilize Work and Development Plans, and implement performance management strategies when needed.

  •  Lead bi-weekly case management meetings and 1:1s to ensure teambuilding, problem solving for clients, and effective communication between administration and staff.

  •  Develop staff trainings based on current best practices to meet the needs of case management staff.

  •  Participate in on-going training and professional development opportunities.

  •  Track the use of interpreters, and training new ones as needed.

  •  Oversee the disbursement of the Emergency Fund budget.

  •  Assist case managers with difficult cases when greater experience or expertise is necessary.

  •  Foster and maintain partnerships with other community organizations and agencies; attend community meetings and events.

  •  Ensure all Customized Service and Advocacy data is regularly recorded, updated, tracked, and audited in Salesforce.

  •  Prepare timely and accurate reports, including weekly, bi-weekly, and monthly.

  •  Case Management (50%)

  •  Provide case management services to refugees, asylees, and other displaced persons on issues including housing, healthcare, immigration, employment, etc.

  •  Set an example in managing difficult cases in culturally responsive ways and using trauma-informed strategies to promote healthy outcomes and client self-reliance.

  •  Assist with new client intakes.

  •  Assist with social service applications.

  •  Utilize community resources and programs to assist clients.

  •  Maintain detailed case file documentation and case notes in Salesforce.

  •  Prepare reports and ensure program targets and outcomes are met.

  •  Maintain confidentiality of client information.

  •  Serve as an advocate for clients.



Email resume and cover letter to Applications may be submitted until the position is filled.

Equal Opportunity Employer

Women of the World is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Women of the World makes hiring decisions based solely on qualifications, merit, and business needs at the time. 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned any time with or without notice. Nothing in this job description alters an employee’s at-will status and is meant only as a guide and not a contract of employment.

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