CAREERS
Unpaid Internship - Front Desk
Time Commitment: 10 hrs/wk
To Apply: Please contact Melanie at melanie@womenofworld or 801-953-0008
As a Women of the World intern, you'll contribute to maintaining a positive office environment and provide support to the office manager and programs staff to ensure seamless day-to-day operations. Flexibility is key in this role, as your responsibilities may evolve weekly based on team needs. You'll report directly to the Operations Manager for guidance and support.
This position is unpaid, however we would love to work with your school or college to help you get credit!
Responsibilities:
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Front Desk
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Be the face of WoW as a first contact with clients and community members
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Answer phones
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Schedule appointments
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Track English class attendance
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Distribute vouchers
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Assist volunteers and staff as needed
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Other Tasks (as time allows)
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Provide interpretation for staff and clients
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Assist in data entry
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Assist in English classes
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Other tasks as requested by the Office Manager or Community Development staff
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Desired Experience/Background:
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Compassionate and patient
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Cross-cultural communicator
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Basic Computer skills
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Ability to work efficiently and without distraction or extended time in conversation not directly related to the business of WoW.
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Fluent in a language used by our clientele, i.e. Spanish, French, Arabic, Dari, Pashto preferred
Equal Opportunity Employer
Women of the World is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Women of the World makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Disclaimer
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned any time with or without notice. Nothing in this job description alters an employee’s at-will status and is meant only as a guide and not a contract of employment.
AmeriCorps VISTA: English Program Analyst
This position is a one-year appointment via the AmeriCorps VISTA program. All applicants must apply and be accepted through the AmeriCorps job website and comply with all AmeriCorps requirements. Please note that VISTAs are paid a "living allowance" (~$1,915/mo) through the AmeriCorps program and are not compensated directly by Women of the World.
40 hours/week
Monday - Thursday, 9:00-5:00 in the office
Friday 9:00-5:00 hybrid
About Women of the World
Women of the World (WoW) is a Salt Lake City nonprofit with fifteen years of experience empowering forcibly displaced women to achieve self-reliance, economic success, and a voice in their community. WoW serves women from more than 35 countries regardless of immigration status, providing individualized case management, English language education, job training, career placement, legal navigation, health advocacy, and community building. WoW partners with more than 200 local organizations and has served over 2,000 clients and 6,400 family members since its founding.
WoW's English education program is central to nearly every pathway to self-reliance we support. Clients who gain English proficiency are more employable, more able to navigate health care and education systems, and more capable of advocating for themselves and their families.
Position Overview
The English Program Analyst VISTA will spend one year conducting the foundational research, assessment, and design work needed to transform WoW's English education programming. The VISTA will work across two parallel initiatives: strengthening WoW's tiered English language learning pathway and supporting the development of a job-specific English training framework for women seeking employment in accessible sectors. This is a capacity-building role focused on research, analysis, curriculum framework development, and volunteer pipeline creation. The systems and tools built during Year 1 will guide two additional years of curriculum development and program implementation by subsequent VISTA members.
Primary Responsibilities
Tiered English Learning Pathway
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Review existing English program materials, lesson plans, workflows, and processes
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Conduct focus groups, interviews, and surveys with current and former students, program staff, volunteers, and clients not currently enrolled to assess program strengths and gaps
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Research comparable English programs serving similar demographics to identify effective structures and strategies adaptable to WoW's context
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Define a standardized progression pathway from beginner conversation through Intensive English readiness, including entry benchmarks and advancement criteria
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Produce a written program assessment report and curriculum frameworks outlining scope, sequence, and learning objectives for each program level
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Evaluate and revise WoW's current proficiency assessment tool, pilot it with a small student group, and document finalized administration procedures for program staff
Job-Specific English Training Initiative
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Research WoW's current practices for serving job-seeking clients with low English proficiency through staff observation and case manager consultation
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Conduct employer outreach to identify vocabulary, safety language, and workplace communication skills required for entry-level positions in sectors including housekeeping, kitchen crew, and custodial work
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Gather direct input from WoW clients seeking employment to understand their workplace English learning needs and employment goals
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Analyze job postings in targeted sectors to identify recurring language demands
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Collaborate with the Economic Empowerment Coordinator and EEP Case Managers to align framework content with current employer partnerships and job placement data
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Produce a job-specific curriculum framework outlining scope, sequence, learning objectives, and key vocabulary domains for at least two employment sectors
Volunteer Pipeline Development
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Research how current and prospective volunteers can be utilized to deliver the curriculum developed in Years 1 and 2
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Identify and recruit prospective volunteers through WoW's existing volunteer base, university partnerships, and community networks, prioritizing bilingual and bicultural candidates
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Conduct initial volunteer orientation sessions and record volunteer information, orientation dates, and assigned areas in Salesforce
AmeriCorps VISTA Member Benefits
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Living allowance (paid bi-weekly)
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Choice of Segal AmeriCorps Education Award ($7,395) or end-of-service cash stipend upon successful completion
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Health coverage
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Childcare assistance if eligible
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Forbearance on qualifying student loans during service
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Access to professional development, training, and WoW organizational events
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Dedicated workspace, computer, phone, and all necessary materials provided by WoW
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Full integration into the WoW team, including all-staff meetings and organizational activities
Required Qualifications
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Strong written communication and organizational skills, including ability to produce clear curriculum frameworks, needs assessments, and training materials
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Strong research and analytical skills, with ability to synthesize findings from multiple sources into actionable recommendations
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Experience with or genuine interest in pedagogy, adult education, or curriculum development
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Proficiency with content creation and productivity tools such as Google Workspace or Canva, with ability to develop clear and accessible materials
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Empathy, cultural humility, and a commitment to working with diverse, multilingual communities
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Ability to work independently, manage multiple concurrent deliverables, and meet project milestones
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U.S. citizen, national, or legal resident, 18 years of age or older
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Ability to successfully complete a national service criminal history check
Preferred Qualifications
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Familiarity with second-language acquisition principles or English as a Second Language (ESL) or English for Speakers of Other Languages (ESOL) instruction
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Experience designing volunteer training programs, facilitation guides, or instructional materials
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Experience working with refugee, immigrant, or other forcibly displaced populations
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Knowledge of program evaluation methods, including survey design and structured feedback collection
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Bilingual or multilingual candidates encouraged to apply; fluency in a language spoken by WoW's client community is a plus
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Familiarity with Salesforce or other client tracking systems
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Knowledge of the Salt Lake County nonprofit and community services landscape
Personal Qualities
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Collaborative, with comfort engaging across multiple program areas and with diverse staff, volunteers, and community members
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Self-directed and comfortable working in an environment where systems and structures are still being built
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Curious and thorough researcher who takes initiative to seek out information from a variety of sources
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Committed to the mission of economic self-reliance for forcibly displaced women
Important Note
AmeriCorps VISTA is a full-time national service commitment. VISTA members may not hold outside employment during their term of service without prior written approval. Political advocacy, organizing, and demonstrating while on VISTA duty or while perceived to be on duty are prohibited.
Women of the World is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We are committed to providing reasonable accommodations to qualified applicants and members with disabilities throughout the recruitment and service process.
